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Refund Policy

A legal disclaimer

Refund Policy - the basics

Effective Date: 05/28/2025

At NeuroRoc Research & Consulting, we are committed to delivering high-quality neuroscience-based coaching, consulting, and educational resources. Due to the personalized nature of our services, we have established the following refund policy.

1. Coaching & Consulting Services

All coaching and consulting sessions (whether individual or package-based) are non-refundable once delivered. Your investment covers time, preparation, and intellectual property.

Cancellations & Rescheduling:

  • Clients may reschedule a session with at least 24 hours’ notice.

  • Sessions canceled with less than 24 hours’ notice may be forfeited at our discretion.

2. Digital Products

All sales of digital products (e.g., PDFs, workbooks, downloadable guides, courses) are final and non-refundable due to the nature of digital delivery and instant access.

Please ensure you review all product details before purchase. If you experience technical difficulties, contact us at NeuroRoc1@gmail.com, and we will assist promptly.

3. Workshops, Webinars, and Events

Refunds for workshops, webinars, or live events may be issued if requested at least 7 calendar days prior to the scheduled start date.

  • Cancellations requested after this period are non-refundable.

  • If an event is canceled by us, you will receive a full refund or the option to transfer your registration to a future date.

4. Custom Research or Advisory Projects

Due to the customized nature of research and consulting deliverables, no refunds will be issued once work has commenced or deliverables have been submitted.

Payment terms and expectations will be outlined in a separate service agreement prior to project initiation.

5. Dispute Resolution

If you believe you are eligible for a refund or have concerns regarding your purchase, please contact us in writing at NeuroRoc1@gmail.com within 7 days of the service or transaction. We will evaluate your request and respond within 5 business days.

6. Contact Information

If you have any questions about this Refund Policy, please contact:

Email: NeuroRoc1@gmail.com
Phone: 585-760-9745
Business Name: NeuroRoc Solutions

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